Orders

The website allows a person (“user”) to place electronic orders (“order”) for one or more products on offer provided such products are available.

A purchasing contract (“sale”) between the user and Urban Babies & Kids shall be complete only once the user has placed an order, the payment has been made by the user, and said payment received and acknowledged by Urban Babies & Kids.

Payment options

• Credit or Debit Card (via Yoco on our website)
• Debit or Credit Card on personal delivery (only by arrangement)
• Please be advised that the cash deposit fees will be for your account and need to be included in the payment.
• Electronic Funds Transfer (EFT) – orders will only be processed once payment reflects
• For payments from outside South Africa, please be advised that all bank charges are strictly for your account. Urban Babies & Kids is not liable for bank charges incurred for international bank transfers.

Payments made after 1 pm will be allocated to the following working day.

Where multiple payments are made for one order or single payments are made for multiple orders, it is incumbent upon the customer to confirm that the payments have been allocated to the correct invoice.

Once you receive the Sales Order Quotation/Pro Forma and for the quote /pricing to remain valid, Urban Babies & Kids needs to receive your payment within 7 days. If the order is not confirmed, or Urban Babies & Kids does not receive your payment within the said period, we reserve the right to cancel your quote or revise the quote with updated prices. Please be advised that until payment is received, the stock remains strictly subject to availability.

Orders placed after hours, on weekends or public holidays will be processed the following business day.

Placing an item in your cart without processing the payment for the order will render the transaction invalid.

Urban Babies & Kids reserves the right to revise these terms from time to time. You will be required to accept the T’s & C’s every time you transact on our website.

If you have any issues with payment, please contact us on 082 963 3226

Reservation of items

Products cannot be reserved by a user to be bought at a later date.   Placing an item in your cart without processing the payment for it will not register on our system.

Stock availability

Please note that stock of all items remains strictly subject to availability until the invoice is issued.

Pricing

Please be advised that all pricing is subject to fluctuation without prior notification owing to annual price increases, currency fluctuations and the like.

Sale items

Items on promotion, clearance or end-of-range are not eligible for return or exchange, therefore no refunds will be processed for these products unless the product is damaged/faulty.

Defective or Incorrect Product

If your product is defective, or you received the incorrect product, you may return it to Urban Babies & Kids within 7 working days of delivery. In the case of defective or incorrect product, exchanges or replacements are the responsibility of Urban Babies & Kids.  Please notify us of the defective or incorrect product within 48 hours of receipt of the product – after which, Playing and Learning has the right to decline the return.  The defective product may be repaired or replaced, or you will receive a refund.

Cancellation of orders

You may cancel your order by contacting reinette@urbanbbaies.co.za / 0872 963 3226

Before dispatch:  Customers may cancel an order before it has been dispatched, provided that the items they are cancelling are not made to order or Urban Babies & Kidshas not placed and paid for a large order on their behalf. A 15% handling fee may be imposed if an order is cancelled before it has been dispatched.

After dispatch:  Customers may cancel an order after it has been dispatched, provided that the items they are cancelling are not made to order or Urban Babies & Kids has not placed and paid for a large order on their behalf. Cancellations requested after the order has been dispatched will be treated as a return. From the date of delivery, you have 7 working days to return items in your order for exchange or refund.  A 15% handling fee may be imposed at Urban Babies & Kids discretion. After this 7-working day period, Urban Babies & Kids reserves the right to refuse a return or exchange.  Once an order has been dispatched, the delivery charge will not be refunded.